Did he ever answer???? I'm having the same problem. Just paid $30 for the NCAA 12 combo and nothing. Wasn't redirected to a download site, wasn't emailed the ebooks, nothing!!!! I'm going to give him the benefit of the doubt for a short while and I better get a response or my ebooks fast, otherwise all hell is going to break loose. IF I do eventually get the ebook, you could do a lot for your site by explaining how you are going to receive them before people order.